SMS Compliance Document
Winding River Solutions Inc. SMS Messaging Compliance
Effective Date: 2024-09-01
1. Introduction
This document outlines our SMS messaging compliance practices to ensure that we adhere to all relevant laws and regulations when communicating with our customers via SMS.
2. Purpose
To inform customers of their rights and our responsibilities regarding SMS communications, ensuring transparency and compliance with applicable laws, such as the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act.
3. Consent
- Opt-In Requirement: Customers must provide explicit consent before receiving SMS messages from us. Customers must email support@windingriver.ca in order to be able to receive SMS messages.
- Record Keeping: We will maintain records of consent for verification purposes.
4. Message Frequency
- Customers will be informed of the expected message frequency at the time of opt-in. For example, "You will receive 2 messages per month."
5. Opt-Out Instructions
- Customers can opt out of receiving messages at any time by replying with "STOP" or by following the instructions provided in each message.
- Upon opting out, customers will receive a confirmation message stating they will no longer receive SMS communications.
6. Message Content
- All messages will include relevant information and comply with industry standards. This includes clear identification of the sender and purpose of the message.
- Marketing messages will contain the option to opt out and adhere to character limits as required.
7. Data Privacy
- Customer information will be stored securely and used only for the purpose of SMS communications.
- We will not share customer information with third parties without explicit consent, except as required by law.
8. Compliance Monitoring
- We will regularly review our SMS messaging practices to ensure compliance with applicable laws and regulations.
- Staff responsible for SMS communications will receive training on compliance requirements.
9. Contact Information
For questions or concerns regarding our SMS messaging practices, please contact us at:
- Winding River Solutions Inc.
- Phone: 1 (780) 466-0709
- Email: support@windingriver.ca
- Address: 8872 – 60 Ave NW, Edmonton Alberta Canada , T6E 6A6
10. Updates to Compliance Document
We may update this document periodically to reflect changes in our practices or applicable laws. Customers will be notified of significant changes.
Customer Acknowledgment
By providing your phone number and opting in to receive SMS communications from Winding River Solutions Inc. you acknowledge that you have read and understood this SMS Compliance Document.